Pointlight

Terms of Service

Last updated: July 8, 2026

These Terms of Service ("Terms") govern your access to and use of the Pointlight marketing site at www.pointlight.ai and the product application at app.pointlight.ai (collectively, the "Service"), operated by Pointlight AI ("we", "us", or "our"), a company registered in British Columbia, Canada, with its principal place of business in Surrey, British Columbia. By accessing or using the Service, you agree to these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. Eligibility & Account

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. To access certain features, you may need to create an account. You must provide accurate, current, and complete registration information and keep it updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may sign in using Google authentication; when you do, we receive information from Google as described in our Privacy Policy. You must notify us promptly of any unauthorized use of your account. We may suspend or terminate accounts that are compromised, inaccurate, or used in violation of these Terms.

2. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with others' use.

You may not:

3. Credits, Subscriptions & Payment

Certain features require credits or a paid subscription. Prices, credit costs, plan limits, and billing cycles are shown at checkout, on the pricing page, or in your account. We use Stripe as our payment processor; we do not store your full payment card details.

Subscriptions. Paid subscriptions renew automatically for successive periods of the same duration unless you cancel before the renewal date through your account or Stripe customer portal. Cancellation takes effect at the end of the current paid billing period; you retain access until that period ends.

Credits. Credits are consumed when you run AI models or visual workflows in the Service. Subscription credits refresh each billing cycle and do not roll over. Add-on credit packs, if purchased, remain valid for twelve (12) months from purchase unless otherwise stated at checkout.

Taxes. Prices may exclude applicable taxes, which will be added where required by law.

4. Refunds

Except where required by applicable law, subscription fees and credit pack purchases are final and non-refundable once the billing period has started or credits have been delivered to your account.

If a generation fails due to a confirmed technical fault on our platform (not due to your input, network conditions, or third-party model limitations), eligible credits may be automatically refunded to your account. Whether a failure qualifies is determined by our logs and billing records. This credit refund policy does not limit any mandatory refund rights you may have under consumer protection laws in Canada, the United States, European Union, United Kingdom, or Australia.

5. User Content & Output

You may provide input to the Service, such as text prompts, images, sketches, plans, references, or other files ("User Input"), and receive AI-generated results ("Output"). User Input and Output are collectively "User Content."

You retain ownership of your User Input. As between you and Pointlight AI, you own the Output you generate through your account, subject to your compliance with these Terms. You may use Output for personal or commercial purposes, but we do not guarantee that Output is unique, non-infringing, accurate, or suitable for any particular commercial, architectural, engineering, construction, regulatory, or real-estate use.

You grant Pointlight AI a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display, and otherwise use User Content only to: provide and improve the Service; generate and deliver Output; provide support; enforce these Terms; prevent fraud and abuse; and comply with law. This license does not transfer ownership of your User Content to us.

You represent and warrant that you have all necessary rights to provide User Content and to use, publish, or commercialize Output, and that your User Content and Output do not infringe or violate any third-party rights or applicable law.

6. AI Training

We do not use your uploads, prompts, references, project files, or generated Output to train, fine-tune, or improve generative AI models that we develop or control. The Service may send User Content to third-party AI model providers (such as Google or OpenAI) so they can generate or process Output for you. Their handling of data is governed by their own terms and policies and any agreements between us and them.

7. Professional & AI Output Disclaimer

AI-generated Output may be inaccurate, incomplete, unsafe, offensive, or similar to output generated for other users. The Service is not a substitute for professional judgment, legal review, architectural, engineering, construction, safety, code-compliance, real-estate, or regulatory advice. You are responsible for reviewing, validating, and clearing Output before relying on it or providing it to clients, contractors, regulators, buyers, tenants, or the public.

8. Intellectual Property

The Service, including its software, design, branding, and underlying technology (excluding User Content), is owned by Pointlight AI and its licensors and is protected by intellectual-property laws. Except for the limited right to use the Service as expressly permitted in these Terms, no rights are granted to you.

9. Termination

We may suspend or terminate your access immediately, without prior notice, if you breach these Terms or if we reasonably believe your use poses risk to the Service, other users, or third parties. Upon termination, your right to use the Service ceases. You may stop using the Service at any time.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT OUTPUT WILL MEET YOUR REQUIREMENTS OR COMPLY WITH LAWS, CODES, OR PROFESSIONAL STANDARDS.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, POINTLIGHT AI AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO POINTLIGHT AI FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Indemnification

You agree to defend, indemnify, and hold harmless Pointlight AI and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the Service, your User Content or Output, your violation of these Terms, or your violation of any third-party rights or applicable law.

13. Governing Law & Disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your country or province of residence (including Canada, the EU, UK, or Australia) provide otherwise.

Before filing a claim, you agree to contact us at support@pointlight.ai and attempt to resolve the dispute informally for at least thirty (30) days. Except where prohibited by applicable law, any dispute not resolved informally will be submitted to the exclusive jurisdiction of the courts located in British Columbia, Canada. Nothing in this section limits rights you may have under mandatory consumer laws in Canada, the EU, UK, or Australia, including the right to bring claims in your local courts where such rights cannot be waived.

14. Changes

We may modify these Terms at any time. We will post the updated Terms on the Service and update the "Last updated" date. Material changes will be communicated through the Service or by email where appropriate. Continued use after changes become effective constitutes acceptance of the revised Terms.

15. Contact

Pointlight AI
Surrey, British Columbia, Canada
support@pointlight.ai

Questions about these Terms may also be sent to fan.gao@hotmail.com.